Visionary leader delivering breakthrough innovations across start-ups and top-tier corporations.

ABOUT STEVE KAWASUMI

Steven Kawasumi is an accomplished product management executive, consultant, and artificial intelligence thought leader whose technical, business, and leadership abilities have been critical to his success. Steven’s innate ability to empower and push executives and employees to achieve greatness and his track record of transforming organizations into AI-forward companies has given Steven the opportunity to develop and implement numerous cutting-edge AI-powered products and take the lead on core corporate initiatives and strategy. 

Currently a Product Leader at Intuit, a global technology platform specializing in financial software for small businesses and consumers, Steven’s primary charter is leveraging artificial intelligence to transform the organization and reshape customer experiences simultaneously. Steven and his team develop critical generative AI solutions that accelerate the integration of durable, scalable, and reusable AI technologies into key Intuit products, such as TurboTax, Credit Karma, QuickBooks, and Mailchimp. These advancements have been instrumental in positioning Intuit Customer Success as an AI/ML-forward organization. Steven Kawasumi has also developed and deployed several other AI platforms, like the omni-channel customer intent classifiers, proactive self-help capabilities, LLMs, natural language understanding, and expert augmentation models. 

Steven’s technical skill set isn’t the only contribution he’s made to Intuit. His positive leadership approach has helped create a culture where mentorship and regular coaching sessions help team members enhance their impact and accelerate their career trajectories. Under Steven’s guidance, many have been promoted and entrusted with greater responsibilities in product management and senior leadership roles across the company.

Before his role at Intuit, Steven Kawasumi’s executive experience extended to his prior positions. At Motorola, Steve led the Data Science and Machine Learning Group in Customer Success as their Acting Director. His organization built the AI/ML infrastructure and strategy from the ground up by streamlining and standardizing data instrumentation, training, validation, feature engineering, and more. By applying AI to customer data, they created frameworks that predicted and solved complex consumer experience issues, including imminent failures and quality breakdowns, like dissatisfied customers, legal escalations, and device issues, for immediate rectification. Steven Kawasumi also served as Executive Director of Product Management & Business Development at Westmere Capital LLC, where he leveraged novel AI/ML technologies for small business evaluation and created data models for new business development, partnerships, and strategic investments. 

Steven’s experience leading teams at NVIDIA to bring semiconductor designs for graphics, supercomputing, and AI to market, as well as his work at Transmeta’s IP Licensing Group, where he pioneered ML-based power-saving and performance-optimizing technologies for semiconductor chips, were instrumental in developing a deep understanding of technology and hardware-powered AI.

Furthermore, Steven’s academic background developed the foundations of his expertise in technology, AI, and leadership. Steven holds an engineering degree from Stanford University and an MBA with High Distinction from the University of Michigan. His education has been pivotal to his career journey, including leading technology investments at a student-led VC seed fund and subsequently founding a private equity fund focused on AI adoption for small and medium-sized enterprises.